This is the Severity Level of the Ticket Level 1 - Critical functionality degraded that impacts upcoming timelines Level 2 - Critical functionality degraded that isn't timeline dependent Level 3 - Non-Critical functionality degraded or Critical functionality degraded that has a workaround Level 4 - Non-Critical functionality degraded. Work-arounds available Level 5 - General requests and inquiries
Please describe the issue in detail, including steps to reproduce.